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Our ServiceNow Implementation Services

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We have been working with organisations of every shape and size to build ServiceNow solutions that automate, integrate, optimise and transform their business.
Our methodologies draw upon our best practices, and build a solution that is uniquely tailored to resolve the specific business challenges you have. Bespoke shouldn’t need to mean expensive!


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If you’re thinking about how best to replace your legacy toolset, or have a challenging deadline and need a rapid deployment of ServiceNow, our effective implementation methodology has proven time and time again to exceed client’s expectations


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Within most organisations, we know that there are often a myriad of different toolsets, all performing different roles and capturing different information. Integrations that we’ve developed have helped to quickly and effectively improve efficiencies across end-to-end processes and build up a more intelligent picture of information flow within organisations

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Tickets relating to User Profile Management often account for 30% of Service Desk calls. What are you doing to automate this? Find our more about how you can optimise the ServiceNow Orchestration functionality.

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Need temporary coverage for a System Administrator? Or is your System Administration team engaged with projects elsewhere? Our Remote Administration service provides organisations with the ability to free up valuable resources to focus on other, more pertinent, business challenges.

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Do you understand the power of the ServiceNow platform and are looking at other services within your business that can be automated? Our implementation consultants are experts in all aspects of tailoring and configuring ServiceNow to maximise the power of service automation.

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ServiceNow is the most capable service automation platform of its time. Why would you not look to maximise its potential and maximise the value you’re getting from the platform? Whatever stage of the ServiceNow journey you are at, our Roadmap development process will ensure that you are maximising your ServiceNow investment.

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Why should your users be forced to put up with having to deal with an unnecessarily complex experience when they want to log an issue? Great user experience should be expected, not an optional extra. Our unique methodology will help you to deliver transformational results to rapidly improve your user experience.

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Our Customer Succes Stories

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"What Focus Group Europe
 has done by developing a user- friendly, efficient, image-rich system is a game-changer; they really came up with some innovative and unique ways to improve self- service beyond what we could have envisioned"

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"Although ServiceNow has 'service' in its name, it's capable of much, much more than just IT service functions. We want to push the limits of what we can do in terms of orchestration."

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"To date, I haven't found anything that ServiceNow can't do."

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About Us

Focus Group Europe is an experienced and the United Kingdom's only dedicated ServiceNow partner; since ServiceNow moved into Europe, we have been working with organisations of every shape and size to build ServiceNow solutions that automate, integrate, optimise and transform their business.
We have worked with some of the biggest clients of ServiceNow, on some of the most challenging and complex implementations. Our results speak for themselves, and as a company, we view our customers success as our biggest asset.
Our dedication to ServiceNow is a deliberate choice, as it means that every single member of our team spends all of their time living and breathing the solution.
If you're wondering whether ServiceNow is the tool for you? Or you've already invested and are looking for guidance on your next value-adding, quality-improving project then we would be delighted to talk.
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Our Delighted Customers

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