Countless integration possibilities with ServiceNow

ServiceNow provides a wide variety of options when it comes to integration with other platforms. No matter how a company’s network is designed, ServiceNow can provide integration solutions that include web services, database connections, and automated imports of files via a MidServer.

As a cloud-hosted solution, ServiceNow allows companies to easily import of export information even if they are behind a Virtual Private Network (VPN) through the provision of a MidServer that can be configured and deployed in any Windows or Linux machine in a matter of minutes.

 

Error control

It is common for credentials to change in platforms that are being integrated into ServiceNow but this does not have to stop the information importing process. ServiceNow can be configured to create a task or send a notification based on an event, such as the HTTP status code returned while importing or exporting data. When the credentials are rejected, ServiceNow administrators can be notified and/or assigned to a newly created incident to fix the credentials issue. Other solutions do not offer this flexibility and that usually leads to days, weeks or even months failed synchronisation without anybody realizing it.

Every month, week, day or several times per day, via a Web Service or using a database connection, you can decide when and how ServiceNow integrates with other platforms.

 

Security

Although a MidServer may need to be deployed in your network it doesn’t mean your firewall must be reconfigured to accept connections against it. The MidServer itself can start the communication against ServiceNow keeping your security at the maximum level.

ServiceNow can be accessed from anywhere while offering the highest levels of security. Single Sign-on (SSO), IP restrictions and several ways of encryption are available to protect your data both at rest and in transit.

Concisely, with ServiceNow your company can benefit from the accessibility and availability of a cloud solution without taking risks.

Daniel Garcia-Martinez is a Senior Technical Consultant at Focus Group Europe.

Boost IT productivity in 2017

Efficiency gains in IT can have a large impact on other departments and on the bottom line.  In 2017, improving the productivity of the IT team should be a priority for every organisation. The following tips will help you increase your efficiency, reduce costs and enhance customer and employee satisfaction.

 

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  • 1. LEVERAGE TECHNOLOGY
  • It doesn’t matter how skilled your team is, if you don’t have the right infrastructure and tools in place you are not likely to see any productivity increases. Any technology that helps you streamline processes and consolidate legacy systems will yield great results. Technology that is secured, user-friendly and provides the ability to integrate with your current tools and applications will cut down on manual hours and increase the accuracy and speed when solving issues.

       

    • 2. EMPOWER YOUR IT TEAMS

    Self-service is a growing trend in the workforce. Empowering teams by developing well designed and user-friendly self-service portals improves the speed of ticket resolution and increases employee satisfaction. Knowledge databases that provide accurate information will help resolve issues faster and allow teams to focus on more important, value-adding activities. 

       

    • 3. STREAMLINE WORKFLOWS

    Mapping out, re-organising and cutting out unnecessary processes in IT workflows can produce tangible increases in IT productivity. Consolidate similar processes, eliminate any unnecessary red tape and automate processes whenever possible.

     “9 in10 managers agree that their productivity depends on how efficiently other departments deliver their services”– ServiceNow The Productivity Drain report.

    Investing some time in mapping out and rethinking processes will save man hours and unnecessary costs throughout the year.

       

    • 4. WORK SMARTER

    Setting up clear goals and communicating them to the team at the start of the year provides clear expectations for employees and managers alike. Encouraging employees to book meetings only when necessary, will save valuable time and allow everyone to do real work to help achieve their goals.  Finally, consolidating reporting and increasing visibility of metrics and results across the board will increase accountability and ensure that goals are achieved in an efficient manner.

    Empowering teams, leveraging technology and working smarter are only a few of the ways in which efficiency gains can be achieved. Boosting the efficiency of your IT teams requires planning at the start of the year but also ongoing monitoring and adjustments to ensure tangible results.


    • About Focus Group Europe:

    With headquarters in London, UK, Focus Group Europe is the dedicated European ServiceNow expert. As a Gold Services & Sales Partner, with over seven years of dedicated relationship, they have deployed hundreds of successful projects and helped companies of all sizes realise the transformational benefits of ServiceNow.


    • About ServiceNow:

    ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, they help the modern enterprise operate faster and be more scalable than ever before. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more. To find out how, visit ServiceNow