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                FEG Blog

Focus Group Europe Receives Double Award for Achieving the Highest Number of New Customers in and the Highest Number of Deployments in 2016   BARCELONA, 8th March 2017 — Focus Group Europe announced today that it has been recognized twice in one night by ServiceNow* for achieving the highest number of new EMEA customers in 2016 and picking up the…

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The Focus Group Europe team is really excited about the new features that are available in the ServiceNow Istanbul release. From the CBA Workbench to the new Industry Benchmarking feature, it is hard to chose a favourite…



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ServiceNow provides a wide variety of options when it comes to integration with other platforms. No matter how a company’s network is designed, ServiceNow can provide integration solutions that include web services, database connections, and automated imports of files via a MidServer. As a cloud-hosted solution, ServiceNow allows companies to easily import of export information even if they are behind…

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Efficiency gains in IT can have a large impact on other departments and on the bottom line.  In 2017, improving the productivity of the IT team should be a priority for every organisation. The following tips will help you increase your efficiency, reduce costs and enhance customer and employee satisfaction.

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Small and mid-size businesses face a specific set of challenges when it comes to managing ITSM. In this article, we outline these challenges and provide practical advise on selecting a system that fits your specific needs

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IT help desk, then service desk and IT service management (ITSM), tools have been popular for three decades, and as ITSM has evolved as a discipline, so have the tools. The ITIL best practice framework has helped this evolution, with ITSM tools modelled on the most commonly adopted of ITIL’s 26 ITSM processes. And consequently, many IT professionals equate ITSM tools merely to process…

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September 12, 2016 – London, UK – Focus Group Europe, a dedicated European ServiceNow Gold-status partner, has been recognised by the Sunday Times as one of the fastest growing technology companies in Britain. Published this weekend, the 16th annual Sunday Times Hiscox Tech Track 100 league table ranks Britain’s private technology, media and telecoms (TMT) companies with the fastest-growing sales…

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Enterprise service management is not only applicable to the private sector, engaging in the discipline can help educational institutions to support customers, cut costs and increase efficiency.



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ServiceNow has made it pretty easy to manage the growth and lifecycle of on premises IT assets. Having a background in on-premises IT and virtualisation, I was keen to understand how the ServiceNow SaaS approach can help bridge the gap between Public cloud and traditional on-prem environments.   A topic of growing importance for many customers is how to gain…

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In this week’s article, we take an in-depth look at how companies are managing their IT support and makes a case for automation over email use…



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In this Article we explore the evolution of the Cloud and its role in helping companies deliver superior service management.



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Attending ServiceNow’s Knowledge®16, was a great experience for our team members. In this article, James Hammond, Managed Services Technical Lead, talks about his take on the event and provides useful advise on how attendees can make the most from this Conference.



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London, UK, May 16, 2016 — Focus Group Europe today announced it has been recognised by ServiceNow as the Sales Partner with the highest number of new customer logos for 2015. The honor was bestowed at ServiceNow’s Annual Global PartnerNow Summit.


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In anticipation of the upcoming Helsinki release I asked the team about their favourite ServiceNow Geneva feature. It was not an easy task to choose a favourite with all the possibilities that ServiceNow offers but the team was really grateful and provided some amazing answers.



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Service management evolved as leaders realised that the same principles used in ITSM, could be applied to other parts of the organisation with similar service models. In this article, we explore the current trends in Service Management and make predictions as to the future of the discipline.



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In the broad sense of the word, service management refers to a customer-focused approach to delivering services. Traditionally, this approach has been applied to the IT department but recently it has expanded to any part of the organisation that has the same internal service delivery model. Effective service management can help you save time, decreased costs and increase employee satisfaction….

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