ServicesIT Service Automation Suite, Service Catalog, User Experience
Company Size18,000 Students / 1,700 Staff
Time Frame6 Months
Bournemouth University (BU) is located in Dorset, on the southern coast of England, about 100 miles southwest of London. Spread across two campuses, the university boasts more than 18,000 students and 1700 faculty and staff members.
In this case study, Mark Flexman, service planning manager for BU, describes the changes his team had to make to satisfy customer needs at the university, and the waves in which they implemented those changes
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