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south
  • Industry
    Water and waste water services
  • Services
    Custom App (Create Now)
  • Company Size
    1,300 employees
  • Time Frame
    16 Weeks

Background

South West Water’s 1,300 employees are responsible for maintaining the drinking water, sewerage systems and bathing waters of South West England to the standards set by the UK and the European Union. Advancing their IT systems has been a part of this evolution. They continue to provide high-quality water and waste water services to the region.

Their IT department is responsible for projects like making the workforce more mobile, adapting the ERP system to task field engineers and bringing information from the field back to their servers. When adopting industry standards of governance for project management and embracing ITIL in their service delivery, they chose ServiceNow and implementation partner Focus Group Europe to support the transformation.

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