How to get the most from Knowledge®

Vegas blog picture
This year, over 13 members of the Focus Group Europe team attended Knowledge16, our group was one of the biggest delegations from a non-US based partner. Now back home and rested I would like to share a bit about my experience and offer some advise on how future attendees can make the most from this great event.


Pre-Conference Training

For a number of years now at Knowledge , ServiceNow has offered the opportunity to take product-related courses.  Normally these are 3-day courses condensed into 2 days to fit in with the conference schedule.

This was the first time that ServiceNow experimented with single day courses as part of pre-conference training; allowing you enough time to get more than one course under your belt.  I took the opportunity to do two myself, the first being a workshop/lab based technical session called ‘Building a Single Page Application’ and the second a Round Table Workshop around ‘Agile Methods in ServiceNow’.

Both sessions, despite being completely different in format and subject matter, offered a chance to learn new techniques and expand on current skills. I would thoroughly recommend attending preconference training if you get the opportunity.


ExpoNow & HangNow

ExpoNow is the main exhibition area within Knowledge, where partners and vendors gather to showcase their ServiceNow integrations, products and services.  Walking around ExpoNownot only gives you a sense of the platform’s capabilities, but also the diverse amount of innovation and passion that it inspires within its user base.

This year, ServiceNow took the opportunity to showcase both the latest improvements that they had made to their core applications, as well as new applications, such as Customer Service Management,which is included in the Helsinki release.

HangNow offers not just a relaxation area next to ExpoNow; but is also a place to recharge your devices (and yourself for that matter, with both Foosball and Air Hockey Tables) as well as a meeting point for the various groups of users & developers that you will undoubtedly get to know while at conference.  I would often use this area myself to meet up with other ServiceNow users (but normally it was the Air Hockey table that got my attention while my phone was charging!)


Meeting new friends/old colleagues

One of the key benefits to Knowledge is the networking opportunities that are presented to you. With almost 14,000 ServiceNow Users and Administrators in attendance, this makes the conference the ideal place to meet new contacts, exchange ideas and hear about challenges and successes from your fellow attendees.


Developer Hub

This year we saw the introduction of the Developer Hub at the conference; this area was designed to allow the developers attending the conference to not only dive deeper into the technical side of ServiceNow, connect and hack the platform to create new solutions, but also to showcase the most innovative uses of the platform that ServiceNow Engineers can dream up themselves.

These innovations ranged from piloting drones by clicking a button on an onscreen console to mixing cocktails based on a request from the Service Catalog.  I found this particular section of the conference the most engaging and inspiring, and I hope they continue to put this hub into future Knowledge Conferences.


Thoughts & Takeaways

Like most conferences, Knowledge can be very draining; but the key piece of advise that I can offer any future attendee is to understand that you are there to share your knowledge, as well as gain new Knowledge that you can apply in your day to day business to help it succeed.  Don’t be afraid of talking to other attendees, as you will be amazed at the lasting friendships that can come from attendance.


James Hammond

Managed Services Technical Lead

Leave a Reply

Your email address will not be published. Required fields are marked *

Our Delighted Customers

  • Image
  • Image
  • Image
  • Image
  • Image

Subscribe to Newsletter

Email Newsletter


© 2017 Focus Group Europe. All rights reserved.