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Sales, Technical
Title ServiceNow Senior Technical Consultant
Categories Technical
Location London
Job Information

Focus Group Europe is seeking a ServiceNow Senior Technical Consultant to be responsible for leading the successful delivery of ServiceNow solutions and services, in a client-consulting environment. This position is a high-profile growth opportunity that demands a highly motivated individual with strong technical, communications and organisational skills, who is eager to succeed and become part of a rapidly growing company. You will join an existing team working within the European market.

Responsibilities:

Involvement in leading all technical aspects of ServiceNow project and service delivery, including:

  • Application UI Configuration
  • Workflow Configuration
  • Development of client specific reporting
  • Development of integration components (SSO, LDAP, etc.)
  • Business Analysis
  • Key member of project delivery team
  • Key member of on-going services teams
  • Prepare client facing and internal deliverables
  • Drive continuous improvement of implementation methodology and service offerings

 

To be successful the candidate must have:st

  • Degree (or equivalent), at a minimum of 2:1, preferably in Information Technology (or a similar technical subject)
  • Proven experience (2+ years) as a key ServiceNow technical resource leading the development of solutions in client environments
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and of working in a SaaS environment
  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
  • Strong communication skills (both written and verbal)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles

 

Working for Focus Group Europe

We are a dynamic and rapidly growing technology company with a strong sense of dedication to our customers. The foundation of our success is built not only upon implementation of great technology, but importantly upon our people. Through an environment that gives employees opportunity and resources to thrive, we have built a team of bright, energetic, team players with the confidence and desire to put innovative ideas into action.

With confident growth predictions for 2016 and beyond, this is an ideal time to join Focus Group Europe for career and personal development.

This advert is part of a rolling recruitment programme.

Apply Now


Title Principal ServiceNow Technical Consultant
Categories Technical
Location London
Job Information

Focus Group Europe is seeking a Principal ServiceNow Technical Consultant to be responsible for leading the successful delivery of ServiceNow solutions and services, in a client-consulting environment. This position is a high-profile growth opportunity that demands a highly motivated individual with strong technical, communications and organisational skills, who is eager to succeed and become part of a rapidly growing company. You will join an existing team working within the European market.

Responsibilities:

  • Involvement in leading all technical aspects of ServiceNow project and service delivery, including:

    • Application UI Configuration

    • Workflow Configuration

    • Development of client specific reporting

    • Development of integration components (SSO, LDAP, etc.)

  • Business Analysis

  • Key member of project delivery team

  • Key member of on-going services teams

  • Prepare client facing and internal deliverables

  • Drive continuous improvement of implementation methodology and service offerings

 

To be successful the candidate must have:

  • Qualified as a ServiceNow Implementation Specialist

  • Degree (or equivalent), at a minimum of 2:1, preferably in Information Technology (or a similar technical subject)

  • Proven experience (5+ years) as a key technical resource leading the development of solutions in client environments

  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and of working in a SaaS environment

  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies

  • Strong communication skills (both written and verbal)

  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery

  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity

  • Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles

  • Ability to be based at our headquarters in London, with flexibility to travel within the UK

 

Working for Focus Group Europe

We are a dynamic and rapidly growing technology company with a strong sense of dedication to our customers. The foundation of our success is built not only upon implementation of great technology, but importantly upon our people. Through an environment that gives employees opportunity and resources to thrive, we have built a team of bright, energetic, team players with the confidence and desire to put innovative ideas into action.

Apply Now


Title Managed Service Consultant
Categories Technical
Location London
Job Information

We are seeking a ServiceNow Managed Service Consultant to be responsible for the successful delivery of Managed Service engagements, in a client-consulting environment.

This position is a high-profile growth opportunity that demands a highly motivated individual with strong technical, communications and organisational skills, who is eager to succeed and become part of a rapidly growing company.

You will join an existing team based in London and working within the European market.

Responsibilities:

  • Configures and customises the ServiceNow system, including creating workflows, custom UI, groups, roles

  • Utilises MID server, web services (SOAP and REST), email and other relevant technology to integrate with externally hosted customer applications with ServiceNow

  • Provides technical leadership to all areas of business

  • Researches capabilities of the ServiceNow platform, provide recommendations and implement solutions to meet business requirements

  • Manages production and non-Production (Dev, UAT) instances

  • Monitors health, usage and overall compliance of the application

  • Manage the end to end process of an upgrade to ServiceNow instances

  • Collaborates with business users, product owners and ServiceNow teams to establish specifications and agree on timeframe for completion of assigned requests

  • Building and maintain relationships with key customer decision makers.

  • Drive the continuous improvements of our methodology and service offerings based on client experiences.

 

Candidate Requirements

  • Degree (or equivalent), at a minimum of 2:1, preferably in Information Technology (or a similar technical subject).

  • Proven experience as a key technical resource leading the development of ITSM solutions in client environments.

  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and of working in a SaaS environment.

  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.

  • Excellent communication skills (both written and verbal), strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) and strong organisational skills.

  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving. governance, program/project management, business process and/or technical problems

  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity effectively at all levels of an organisation.

  • Strong ability to work both in a team and independently.

  • Ability to be based at our headquarters in London, with flexibility to travel within the UK.

 

Benefits

  • Competitive Salary Package commensurate with relevant experience

  • Private Health Insurance & Pension Scheme

  • Strong company culture with active social calendar

  • Dedicanted European ServiceNow Gold-status partner

  • FGE Ranked 33rd“Sunday Times Hiscox Tech Track 100 list

Apply Now


Title ServiceNow Technical Consultant
Categories Technical
Location London
Job Information

Focus Group Europe is seeking a ServiceNow Technical Consultant to be responsible for the successful delivery of ServiceNow solutions and services, in a client-consulting environment. This position is a high-profile growth opportunity that demands a highly motivated individual with strong technical, communications and organisational skills, who is eager to succeed and become part of a rapidly growing company. You will join an existing team working within the European market.

Responsibilities:

  • Involvement in all technical aspects of ServiceNow project and service delivery, including:

    • Application UI Configuration

    • Workflow Configuration

    • Development of client specific reporting

    • Development of integration components (SSO, LDAP, etc.)

    • Day-to-day System Administration

  • Business Analysis

  • Key member of project implementation teams

  • Key member of on-going services teams

  • Prepare client facing and internal deliverables

  • Drive continuous improvement of implementation methodology and service offerings

To be successful the candidate must have:

  • Qualified to at least ServiceNow System Administrator level. Ideally qualified as a ServiceNow Implementation Specialist

  • Degree (or equivalent), at a minimum of 2:1, preferably in Information Technology (or a similar technical subject)

  • Proven experience as a key technical resource leading the development of solutions in client environments

  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and of working in a SaaS environment

  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies

  • Strong communication skills (both written and verbal)

  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery

  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity

  • Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles

  • Ability to be based at our headquarters in London, with flexibility to travel within the UK

Working for Focus Group Europe

We are a dynamic and rapidly growing technology company with a strong sense of dedication to our customers. The foundation of our success is built not only upon implementation of great technology, but importantly upon our people. Through an environment that gives employees opportunity and resources to thrive, we have built a team of bright, energetic, team players with the confidence and desire to put innovative ideas into action.

With confident growth predictions for 2016 and beyond, this is an ideal time to join Focus Group Europe for career and personal development.

This advert is part of a rolling recruitment programme.

Apply Now


Title Graduate Technical Consultant
Categories Technical
Location London
Job Information

Focus Group Europe is seeking Graduate / Junior Technical Consultants to be responsible for the successful delivery of ServiceNow solutions and services, in a client-consulting environment. This position is a high-profile growth opportunity and a fantastic start to a career for highly motivated individuals with strong technical, communications and organisational skills, who are eager to succeed and become part of a rapidly growing company.

 

Responsibilities:
• Involvement in all technical aspects of ServiceNow project and service delivery, including:
o Application UI Configuration
o Workflow Configuration
o Development of client specific reporting
o Development of integration components (SSO, LDAP, etc.)
o Day-to-day System Administration
• Business and Process analysis, mapping of current business processes against functional and technical requirements
• Key member of project implementation teams
• Key member of on-going services teams
• Prepare client facing and internal deliverables
• Drive continuous improvement of implementation methodology and service offerings

 

To be successful the candidate must have:
• Degree (or equivalent), at a minimum of 2:1, preferably in Computer Science, Information Technology (or a similar technical subject)
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc)
• Knowledge of ITIL and Service Management methodologies is a benefit
• A demonstrable track record of success and determination
• Strong communication skills (both written and verbal)
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Proven team player and team builder
• Able to adapt to a constantly changing environment
• Ability to be based at our headquarters in London, with flexibility to travel within the UK

 

Working for Focus Group Europe
We are a dynamic and rapidly growing technology company with a strong sense of dedication to our customers. The foundation of our success is built not only upon implementation of great technology, but importantly upon our people. Through an environment that gives employees opportunity and resources to thrive, we have built a team of bright, energetic, team players with the confidence and desire to put innovative ideas into action.

With confident growth predictions for 2016 and beyond, this is an ideal time to join Focus Group Europe for career and personal development.

This advert is part of a rolling recruitment programme.

Apply Now


Title ServiceNow Engagement Manager
Categories Technical
Location London
Job Information

Focus Group Europe is seeking a ServiceNow Engagement Manager to be responsible for the successful delivery of ServiceNow solutions and services, in a client-consulting environment. This position is a high-profile growth opportunity that demands a highly motivated individual with strong technical, communications and organisational skills, who is eager to succeed and become part of a rapidly growing company. You will join an existing team working within the European market.

Responsibilities:

  • Lead consulting and project engagements throughout all stages of the project lifecycle, successfully delivering the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes

  • Manage all aspects of the project delivery team

  • Prepare client facing and internal deliverables

  • Provide expert leadership in workshops deriving and planning business and ITIL processes

  • Building and maintaining relationships with key executives and decision makers

  • Drive the continuous improvements of our methodology and service offerings based on client experiences

 

To be successful the candidate must have:

  • Previous ITSM experience gained as a Service Delivery Manager or Project Manager within the technology team of a large organisation

  • Experience of being involved in the implementation of an ITSM toolset (preferably ServiceNow)

  • Ability to understand the “bigger picture” and the business drivers

  • Commercially astute, able to articulate the value of solutions to prospects and customers and to leverage this to drive maximum revenue opportunity

  • Excellent communication skills (both written and verbal), strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) and strong organisational skills

  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems

  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

  • Proven team player and team builder

  • Strong knowledge of and qualifications in ITIL and Project Management methodologies

  • Degree or equivalent, and proven experience in technical and/or service delivery roles

  • Ability to be based at our headquarters in London, with flexibility to travel within the UK

Working for Focus Group Europe

We are a dynamic and rapidly growing technology company with a strong sense of dedication to our customers. The foundation of our success is built not only upon implementation of great technology, but importantly upon our people. Through an environment that gives employees opportunity and resources to thrive, we have built a team of bright, energetic, team players with the confidence and desire to put innovative ideas into action.

With confident growth predictions for 2016 and beyond, this is an ideal time to join Focus Group Europe for career and personal development.

This advert is part of a rolling recruitment programme.

Apply Now


Title Account Development Representative
Categories Sales
Location London
Job Information

Focus Group Europe is seeking an Account Development Representative to join the inside sales team in London. This position is a high-profile growth opportunity that demands a highly motivated individual with strong sales, communications and organisational skills, who is eager to succeed and become part of a rapidly growing company. You will join an existing team working within the European market.
The role has two key responsibilities; firstly you will be responsible for working assigned sales representatives to design and implement outbound calling campaigns to identify qualified leads and secondly follow-up and accurately qualify inbound enquiries and marketing campaign responders. In this role you will have the opportunity to work closely with the experienced field sales executives and they will help nurture your progression within the company.

Responsibilities:

  • Establish, develop and grow new business relationships over the telephone with influential contacts within prospect accounts
  • Focus on understanding business drivers, challenges, pain points and how ServiceNow solutions map to these
  • Leverage existing installations and relationships into projects, departments and divisions to identify new opportunities to pass to the Account Managers
  • Align with Account Managers to effectively devise territory plans and account profiles
  • Provide timely and accurate information to management such as forecasting, territory plans and business objectives
  • Utilise and leverage technology to manage marketing leads effectively and efficiently
  • Working towards daily, monthly & quarterly KPI metrics such as Calls Made, Talk Time, Appointment Setting
  • To be successful the candidate must have:

  • A demonstrable track record of success and determination
  • Excellent presentation, listening, verbal and written skills
  • Excellent relationship building skills – ability to build meaningful business relationships with customers, prospects and internal colleagues
  • Persistent and dependable, especially with attendance, deliverables and deadlines
  • Ability to articulate the value of solutions to prospects and customers and to leverage this to drive maximum revenue opportunity
  • Skills in sales force automation, enterprise resource planning or other IT infrastructure management (monitoring and discovery) technologies a definite plus
  • Able to adapt to a constantly changing environment
  • Ability to be based at our headquarters in London, with occasional travel as required
Apply Now


Join Our Team

Focus Group Europe is a fast growing ServiceNow partner with great opportunities to grow your career. With an amazing culture and headquarters located in central London, FGE is the right place to accelerate your career.

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