Title ServiceNow Engagement Manager
Categories Technical
Location London
Job Information

Focus Group Europe is seeking a ServiceNow Engagement Manager to be responsible for the successful delivery of ServiceNow solutions and services, in a client-consulting environment. This position is a high-profile growth opportunity that demands a highly motivated individual with strong technical, communications and organisational skills, who is eager to succeed and become part of a rapidly growing company. You will join an existing team working within the European market.


  • Lead consulting and project engagements throughout all stages of the project lifecycle, successfully delivering the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes

  • Manage all aspects of the project delivery team

  • Prepare client facing and internal deliverables

  • Provide expert leadership in workshops deriving and planning business and ITIL processes

  • Building and maintaining relationships with key executives and decision makers

  • Drive the continuous improvements of our methodology and service offerings based on client experiences


To be successful the candidate must have:

  • Previous ITSM experience gained as a Service Delivery Manager or Project Manager within the technology team of a large organisation

  • Experience of being involved in the implementation of an ITSM toolset (preferably ServiceNow)

  • Ability to understand the “bigger picture” and the business drivers

  • Commercially astute, able to articulate the value of solutions to prospects and customers and to leverage this to drive maximum revenue opportunity

  • Excellent communication skills (both written and verbal), strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) and strong organisational skills

  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems

  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

  • Proven team player and team builder

  • Strong knowledge of and qualifications in ITIL and Project Management methodologies

  • Degree or equivalent, and proven experience in technical and/or service delivery roles

  • Ability to be based at our headquarters in London, with flexibility to travel within the UK

Working for Focus Group Europe

We are a dynamic and rapidly growing technology company with a strong sense of dedication to our customers. The foundation of our success is built not only upon implementation of great technology, but importantly upon our people. Through an environment that gives employees opportunity and resources to thrive, we have built a team of bright, energetic, team players with the confidence and desire to put innovative ideas into action.

With confident growth predictions for 2016 and beyond, this is an ideal time to join Focus Group Europe for career and personal development.

This advert is part of a rolling recruitment programme.

Apply Now

Join Our Team

Focus Group Europe is a fast growing ServiceNow partner with great opportunities to grow your career. With an amazing culture and headquarters located in central London, FGE is the right place to accelerate your career.

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