Background

Standard Life, the nearly 190-year-old life savings and investment company, is a
very different institution than it was three years ago. After many years successfully transforming the company into the profitable, customer-focused company it is today, it was time to take that transformation further—beyond its brand, customer insight and investment performance to IT.

Business Challenges

Reliance on manual processes led to time delays in providing services

Several different request systems meant that users often used the wrong systems to place requests, which caused unnecessary delays in provisioning

Solution

Standard Life uses service automation to enable employee self-service with ServiceNow, speeding service and eliminating manual intervention

Results

Standard Life can now deliver requested software to users in 3 minutes, compared to nearly 11 hours previously

Self-service has extended to more IT-based functions within the company so users can, through a portal, find the items they need

A consumer-like service catalog complete with images makes the request process easier and more pleasant to use

Join Our Team

Focus Group Europe is a fast growing ServiceNow partner with great opportunities to grow your career. With an amazing culture and headquarters located in central London, FGE is the right place to accelerate your career.

Our Delighted Customers

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