Remote Administration

Need temporary coverage for a System Administrator? Or is your System Administration team engaged with projects elsewhere? Our Remote Administration service provides organisations with the ability to free up valuable resources to focus on other, more pertinent, business challenges.

Overview

We understand that one of the challenges organisations occasionally face in supporting ServiceNow is finding a support team of appropriately skilled resources to manage the system on a day-to-day basis.

Our Solution

Our Remote Administration service provides organisations with the ability to free up valuable resources to focus on other, more pertinent, business challenges. Need temporary coverage for a System Administrator? Or is your System Administration team engaged with projects elsewhere? By providing this service on a flexible and on-demand basis, we can flex our support service to match your support requirements.

Some of the more common tasks that our Remote Administration team typically works upon are as follows:

  • Enhancement requests
  • Regular maintenance
  • Creation of modification of reports
  • Service Catalog item maintenance
  • Business Rule, UI or form modifications
  • User administration
  • Instance upgrades
  • Ticket backlog reduction
  • Integration issues

Results

The service is simple to understand – we are setup as a resolver group within your ServiceNow environment and then manage tickets as and when they are assigned to us. As you would expect from other 3rd party suppliers, we will work to a set of SLAs, which gives you the peace of mind that your tickets will be responded to in a timely manner.

Behind our Remote Administration team sits our experienced resources, which means that if your ticket requires it, you have access to our pool of experienced resources when you need them.

If Remote Administration is something that you’d like to explore, whether it is for a temporary coverage, or a permanent strategic solution, then we would be delighted to talk to you.

Our Delighted Customers

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