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ServiceNow Roadmap

ServiceNow is the most capable service automation platform of its time. Why would you not look to maximise its potential and maximise the value you’re getting from the platform? Whatever stage of the ServiceNow journey you are at, our Roadmap development process will ensure that you are maximising your ServiceNow investment.


We understand that the decision to invest in ServiceNow is the first step on a transformational journey for many organisations. The initial ‘consolidation’ phase, where organisations often replace their legacy toolset with ServiceNow is only the beginning, and at Focus Group Europe we are passionate about ensuring that organisations don’t stop there.

Our Solution

If you have recently implemented ServiceNow and are now wondering what to do next, then we will be able to help. Our business process consultants have spent many years understanding organisations and spend their days working with customers to develop and plan ServiceNow roadmaps.

Your ServiceNow investment is a strategic decision and the potential for increased value is phenomenal, so there is no reason why you shouldn’t be looking at every area of your organisation to see what can be consolidated, automated or integrated.


A typical roadmap is a series of individual projects, which are all aimed at transforming and automating processes across your organisation. We understand how organisations work, and we know that you will need to submit a business case for each project, so we will work with you to help you to define, compile and succeed with each one.

If you have just started with ServiceNow and are unsure of what order to plan your projects in, or if you you’ve implemented everything you can think of and don’t know where else to look, then we would love to talk to you.

Whatever stage of the ServiceNow journey you are at, if you don’t have a ServiceNow roadmap outlining at least the next 12 months, then you need to get in touch!

Our Delighted Customers

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