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Boost IT productivity in 2017

Efficiency gains in IT can have a large impact on other departments and on the bottom line.  In 2017, improving the productivity of the IT team should be a priority for every organisation. The following tips will help you increase your efficiency, reduce costs and enhance customer and employee satisfaction.




  • It doesn’t matter how skilled your team is, if you don’t have the right infrastructure and tools in place you are not likely to see any productivity increases. Any technology that helps you streamline processes and consolidate legacy systems will yield great results. Technology that is secured, user-friendly and provides the ability to integrate with your current tools and applications will cut down on manual hours and increase the accuracy and speed when solving issues.



    Self-service is a growing trend in the workforce. Empowering teams by developing well designed and user-friendly self-service portals improves the speed of ticket resolution and increases employee satisfaction. Knowledge databases that provide accurate information will help resolve issues faster and allow teams to focus on more important, value-adding activities. 



    Mapping out, re-organising and cutting out unnecessary processes in IT workflows can produce tangible increases in IT productivity. Consolidate similar processes, eliminate any unnecessary red tape and automate processes whenever possible.

     “9 in10 managers agree that their productivity depends on how efficiently other departments deliver their services”– ServiceNow The Productivity Drain report.

    Investing some time in mapping out and rethinking processes will save man hours and unnecessary costs throughout the year.



    Setting up clear goals and communicating them to the team at the start of the year provides clear expectations for employees and managers alike. Encouraging employees to book meetings only when necessary, will save valuable time and allow everyone to do real work to help achieve their goals.  Finally, consolidating reporting and increasing visibility of metrics and results across the board will increase accountability and ensure that goals are achieved in an efficient manner.

    Empowering teams, leveraging technology and working smarter are only a few of the ways in which efficiency gains can be achieved. Boosting the efficiency of your IT teams requires planning at the start of the year but also ongoing monitoring and adjustments to ensure tangible results.

    • About Focus Group Europe:

    With headquarters in London, UK, Focus Group Europe is the dedicated European ServiceNow expert. As a Gold Services & Sales Partner, with over seven years of dedicated relationship, they have deployed hundreds of successful projects and helped companies of all sizes realise the transformational benefits of ServiceNow.

    • About ServiceNow:

    ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, they help the modern enterprise operate faster and be more scalable than ever before. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more. To find out how, visit ServiceNow