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When the number of users depending on Oxford Health NHS Foundation Trust’s IT department doubled from 3,000 to 6,000 practically overnight, it became painfully clear that the existing set-up, comprised of a decade-old system, a series of spreadsheets and disparate processes, just wouldn’t cut it anymore.

Business Challenges

  • Existing IT service desk tool was limited in scope and difficult to manage
  • Disparate, haphazard internal processes
  • Low user satisfaction


IT support for major healthcare organization improved efficiency, effectiveness, and quality of service for rapidly growing user base


  • Integrated support bolstered by ITIL best practices framework
  • Consolidation of processes & technologies from many systems and a variety of spreadsheets
  • Significantly higher user approval ratings

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